Why is Hills-B Optimizer Pro the Solution?

The tool is unique within the industry because the Hills-B Model adds "reality" to the four major steps involved with effective Call Center Management. Our Call Center clients use Hills-B Optimizer Pro to optimally plan and forecast their resource requirements and costs related to, for example, Agents, IVRs, 800-lines and Q-Slots. Reality-based Call Center projections are the result of Hills-B Optimizer Pro being powered by the Hills-B Model. This Model is built upon the real-life assumptions that relate to queuing systems but, as mentioned earlier, ignored by the traditional Erlang-C formula.

The Hills-B Model is based on years of extensive research, analysis and testing that i₂Gemini has performed using operational Call Center environments and actual call data. We invite you to read an i₂Gemini White Paper titled "The Hills-B Formula - A Practical Comparison", that provides the study results upon which we base our 97-99% accuracy claim.