What is the Solution?

With a price tag under $5,000.00, Hills-B Optimizer Pro is the solution for your Call Center. It solves the problems associated with overstaffing projections and missed service level objectives.

Hills-B provides you with the resource forecasts, desired service levels, and associated staffing levels. When you have this information, you can easily develop staffing schedules that are based upon various optimization criteria and the operating rules within your call center environment (for example, shift schedules, breaks, lunch periods, meetings, vacations, productivity levels, etc.)